CAREERS

As a member of our team, you will be part of one of the most successful United Ways in the country. Our overall growth and the growth of specialized programs such as the Women’s Leadership Council and Tocqueville Society are among the top United Ways nationwide. We have been recognized by Charity Navigator, the nation’s largest evaluator of charities, through receipt of its prestigious four-star rating for nine consecutive years. Only 3% of charities receive this designation.

As a certified Live Well Allegheny Workplace, we care about the holistic wellness of our people and recognize that happy, healthy employees are better positioned to help local people in need measurably improve their lives, creating long-lasting change for the betterment of our community. United Way of Southwestern Pennsylvania offers free or low-cost quality health insurance, generous paid time off, substantial investments for retirement, peace of mind when emergencies arrive, and the ability to balance work and personal demands. For example, the Allegheny County Breastfeeding Coalition (ACBC) in collaboration with the Allegheny County Health Department’s Women, Infants and Children Program (WIC) announced the United Way of Southwestern PA as the winner of the 2020 Breastfeeding Friendly Place Award.

We are advancing the quality of life in Southwestern Pennsylvania every day through our many Community Impact grants to local agencies and our sponsored initiatives. We strive for an equitable, inclusive environment where people can thrive.

View Benefits

Open Positions

211 Contact Center Manager

United Way of Southwestern Pennsylvania Pittsburgh Office United Way of Southwestern Pennsylvania is seeking a Contact Center Manager for PA 211 Southwest, Southeast, and Northwest regions.211 is a nationally recognized, easy to remember phone number. It provides an efficient connection between people seeking assistance with available local health and human service resources. The 211 Contact Center Manager will be responsible for the 24/7 overall experience of 211 including calls, texts, and chats. The manager will be responsible for the client interaction, referrals provided, and follow-up process. They will be responsible for contacts 24x7x365 for more than 95% of all contacts for the aforementioned regions. They will be responsible for the daily supervision of the resource navigators at the contact center. The manager will maintain strong professional relationships with health and human service agencies and proactively advocate for clients with critical needs. The manager will participate in attaining and maintaining accreditation from Inform USA. Eight (8) or more years of experience in a contact center environment with increasing levels of responsibility is required. An Associates or Bachelor’s degree in Human Services or related field is preferred. An equivalent combination of experience and education may be considered in lieu of education. Annual Salary Pay Grade 107 Salary Range - $55,620 - $65,508

Learn More

View Job Description and Apply Now

Training Specialist

United Way of Southwestern Pennsylvania Pittsburgh Office United Way of Southwestern Pennsylvania is seeking a Training Specialist for PA 211 Southwest, Southeast, and Northwest. 211 is a nationally recognized, easy to remember phone number. 211 provides an efficient connection between people seeking assistance with available local human service resources. Reporting to the Training Manager, the Training Specialist will operate at the PA 211 Southwest call center to assist in the creation and presentation of training materials to new hires in person. This specialist will monitor and share coaching observations with supervisors to shape further necessary training. A high school diploma or GED equivalent is required with one (1) year of related quality and training experience is required. An associates or bachelor’s degree in a related field or two (2) to three (3) years of quality and training experience is preferred. An equivalent combination of experience and education may be considered in lieu of education. Annual Salary Pay Grade 102 Salary Range - $34,608 - $40,685

Learn More

View Job Description and Apply Now

Communications and Social Media Coordinator

United Way of Southwestern Pennsylvania Pittsburgh Office The Communications and Social Media Coordinator is responsible for supporting United Way’s marketing objectives with target audiences; working with the United Way team to implement social media and communications strategy to increase awareness of and engagement with United Way’s work in our community; writing for our brochures, website and event materials; and creating email marketing efforts to maximum reach and efficiency. This role is responsible for writing various internal and external communications to increase brand awareness and elevate United Way’s mission to donors, partner agencies and stakeholders. A Bachelor’s degree in marketing, communications or related field is required. A minimum of one (1) to three (3) years experience in a nonprofit setting is preferred. An equivalent combination of experience and education may be considered in lieu of education. Annual Salary Pay Grade 102 Salary Range - $34,600 - $40,600

Learn More

View Job Description and Apply Now

211 Administrative Assistant (Part Time)

United Way of Southwestern Pennsylvania Pittsburgh Office The Administrative Assistant provides support to the Senior Director of PA 211 SW and 211 staff. In addition to general administrative support, filing, and scheduling, the Administrative Assistant coordinates meetings, performs database record entry and management, orders and maintains supplies, attends community events, and works on special projects. Position includes working with confidential and sensitive information and interacting with diverse external partners, volunteers, and visitors. Independent judgement is required to plan, prioritize, and organize a diversified workload, and to recommend insightful changes to office practices or procedures. A high school diploma or GED equivalent and one (1) year of administrative assistant, customer service, social work, health/human services or call center related experience is required. Wage Rate $20.00 per hour

Learn More

View Job Description and Apply Now

211 Database Coordinator

United Way of Southwestern Pennsylvania Pittsburgh Office The United Way of Southwestern Pennsylvania is seeking a 211 Database Coordinator for an exciting initiative that links thirty counties in Pennsylvania with easily accessible and accurate information about community resources. 211 is a nationally recognized, easy to remember phone number that is currently available to 94% of the American public. This service provides an efficient connection between people seeking assistance with available local health and human service resources. The 211 Database Coordinator will focus on ensuring that the data available for the project is as up-to-date and accurate as possible and is following Inform USA and PA 211 standards. The 211 Database Coordinator will also be responsible for regional reporting, organizing community awareness events, as well as managing overall updates in the system, raising community awareness of 211 and always promoting collaboration among agencies. Must be located in: Clearfield, Crawford, Erie, Jefferson, Venango, or Warren County. A high school diploma or GED equivalent is required. A bachelor’s in the Human Services field or a technology/database field is preferred. An equivalent combination of experience and education may be considered in lieu of education. Annual Salary Pay Grade - 102 Salary Range - $34,608 - $40,685

Learn More

View Job Description and Apply Now

211 Southwestern PA Temporary Resource Navigators

PA 211 is looking for empathetic, compassionate people who want to join our team to help be connectors. We offer a flexible, hybrid work environment. Resource navigators are part of a team providing PA’s only 24/7/365 service available to all residents via phone, text, chat, and web to meet customers where they are. Resource Navigators provide referral services with dignity and respect to help families and individuals. PA 211 helps provide resources for utilities, housing, food, health, mental health, family resources, disaster sources, clothing, legal services, transportation, substance abuse and more. Qualified Candidates will have the ability to ensure the confidentiality of individuals seeking services. Ability to accurately document and enter data into our system of record. Internet speed of 30 mbps from a reliable internet provider required. Reliable transportation to and from the call center. After training, a minimum of 30 hours a week is required; ability to work outside the 8am to 5pm workday, weekends and at times of disaster, as requested/required. A high school diploma or GED along with two years of customer service or health and human service experience. Associate or bachelor’s degree in health/human services a plus. Strong computer skills and critical thinking skills. Work-from-home environment available after completion of initial training period. Temporary position with ability to become permanent. Wage Information: $15 an hour starting wage with an increase to $16 an hour after serving 250 hours.

Learn More

View Job Description and Apply Now

EQUAL OPPORTUNITY EMPLOYER

The United Way of Southwestern Pennsylvania treats applicants and volunteers without regard to their race, or color, ancestry, national origin, age, sex, disability, marital status or veteran status.

United Way of Southwestern Pennsylvania Mission Statement

United Way of Southwestern Pennsylvania leads and mobilizes the caring power of individuals, the business community and organizations to help local people in need measurably improve their lives. United Way creates long-lasting change for the betterment of our community.

United Way is looking for 211 Resource Navigators!

United Way is looking for 211 Resource Navigators!

CAREERS

Open Positions

211 Contact Center Manager

Training Specialist

Communications and Social Media Coordinator

211 Administrative Assistant (Part Time)

211 Database Coordinator

211 Southwestern PA Temporary Resource Navigators

EQUAL OPPORTUNITY EMPLOYER

United Way of Southwestern Pennsylvania Mission Statement