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A COMMUNITY OF CHANGEMAKERS
We’ve improved the lives of more than half a million of our neighbors. With your help, we can do so much more.
We are urgently in need of service-oriented, computer savvy 211 Resource Navigators to help our community with basic needs, free tax assistance, and more. This is not your ordinary call center job! We hire dedicated, talented people with big hearts to handle customer inquiries by phone, text, chat, or email from individuals seeking assistance with human services information or resources. Visit our Careers page to apply or CLICK HERE to be redirected.
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OUR IMPACT AREAS
By supporting United Way’s Impact Fund, you help deliver critical assistance and change the lives of our most vulnerable neighbors by meeting basic needs, moving toward financial stability and building success in school and life.
Connecting people at times of crisis with immediate, essential human needs such as shelter, safety and food.
Helping working families and individuals overcome short-term instability and create a path to a more financially secure future.
Addressing disparities in educational opportunities from early childhood through school years and helping young people become successful adults.
United Way’s ALICE (Asset Limited Income Constrained Employed) tracks how working people are faring. A family of four meets federal poverty guidelines if they earn $2,500 a month, but ALICE indicates that this family needs $6,202 to afford housing, child care, food, transportation, health care and basic technology. Federal poverty guidelines have 19% of people in Pittsburgh in poverty, but in Armstrong county, 41% meet ALICE and poverty criteria, 33% in Butler, 49% in Fayette, 42% in Westmoreland and 37% in Allegheny. The takeaway: at least twice as many people in our region struggle to meet their basic needs than those counted by federal poverty guidelines. You can learn more about this issue in our blog post and assist by donating to the Impact Fund.
His short-term temp agency assignment in 2019 turned into a full-time position as a PA 211 Southwest Resource Navigator in 2020, Lead Resource Navigator in 2021, 211 Technology Specialist in 2022 and finally, in June 2023, Desktop Support Specialist. Soufiane Lalouti’s journey with United Way is a special one. From scheduling free tax filing appointments, fielding calls from individuals and families in need of utility and housing assistance, serving as a translator, running collaboration and coaching sessions with other Resource Navigators and assisting with the PHL ConnectED program in Philadelphia… Soufiane has dedicated his career to helping community members of Southwestern Pennsylvania with anything and everything they could possibly need.
Click below to learn about his role at United Way and his life outside of work.
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